How to Track Con-way Freight

To track a Con-way Freight delivery that has been handled by XPO Logistics, you can use the XPO Connect online tracking tool. This tool allows you to track shipments that have been shipped using XPO Logistics’ services, including those that were previously handled by Con-way Freight.

To use the XPO Connect tracking tool, follow these steps:

  1. Go to the XPO Logistics website at https://ext-web.ltl-xpo.com/landing
  2. On the tracking page, you will see a form where you can enter your shipment tracking number. This number was provided to you by XPO Logistics or Con-way Freight at the time of shipping.
  3. Enter your tracking number in the form and click to continue.
  4. The system will provide information on the current location and status of your shipment, as well as any updates or changes to the delivery schedule.

You can also contact XPO Logistics customer service for assistance with tracking your shipment. The company’s customer service team is available to help you with any questions or concerns you may have about your delivery. You can reach them by phone or through the company’s online contact form.

What is Con-way Freight?

Con-way Freight is a leading transportation and logistics company that provides a wide range of services to businesses around the world. Founded in 1929 and headquartered in Ann Arbor, Michigan, Con-way Freight was a division of Con-way Inc., a global transportation and logistics company that operates in North America, South America, Europe, and Asia.

Con-way Freight offers a range of services to help businesses manage their shipping and logistics needs, including less-than-truckload (LTL) shipping, truckload shipping, and supply chain management. With LTL shipping, Con-way Freight transports smaller shipments that do not require a full truckload, allowing businesses to ship smaller quantities of goods at a lower cost. Truckload shipping is suitable for larger shipments that require a full truckload. With supply chain management, Con-way Freight helps businesses manage the entire shipping process, from origin to destination, including transportation, warehousing, and distribution.

XPO Logistics Acquisition

In 2015, Con-way Inc., the parent company of Con-way Freight, was acquired by XPO Logistics, a global provider of transportation and logistics services. The acquisition was completed in September of that year, and Con-way Freight became a subsidiary of XPO Logistics.

XPO Logistics is a leading provider of supply chain solutions, including transportation, logistics, and related services. The company has a global network of more than 100,000 employees and operates in 32 countries. It offers a range of services, including less-than-truckload and full truckload shipping, as well as e-commerce fulfillment, contract logistics, and other specialized services.

After acquiring Con-way Inc., XPO Logistics integrated Con-way Freight and other Con-way businesses into its operations, creating a comprehensive global transportation and logistics platform. The acquisition helped to expand XPO Logistics’ reach in the North American market and further solidify its position as a leading provider of transportation and logistics services.

Con-way Freight Services

Con-way Freight was a leading provider of less-than-truckload (LTL) shipping and logistics services in the United States. The company offered a range of services to help businesses and individuals transport their goods across the country and around the world.

One of the key features of Con-way Freight’s services was the ability to customize shipping solutions to meet the specific needs of each customer. The company offered a range of options, including regional, interregional, and long haul shipping, as well as specialized services for hazardous materials, temperature-controlled shipments, and other specialized cargo.

In addition to its core LTL shipping services, Con-way Freight also offered a range of logistics services to help businesses manage their supply chain. These services included warehousing, distribution, and transportation management, as well as other specialized services such as project cargo and heavy haul.

Con-way Freight Customer Service

Con-way Freight, now XPO, offers a range of resources and support options for its customers, including a dedicated customer service team. This team is available to answer questions, provide information, and resolve any issues that may arise during the shipping process. Customers can reach the customer service team by phone or through the company’s online contact form.

In addition to the customer service team, they offer a range of online resources and tools to help customers manage their shipments. These resources include a tracking tool, which allows customers to track the location and status of their shipments in real-time. The company also offers alerts, notification options, and access to detailed shipping information and reports, which can be useful for businesses that need to manage their supply chain.

Con-way Freight Contact Info

Con-way Freight phone (now XPO LTL):

  • 1-800-739-8382 (toll-free in the US)

Email:

  • You can use the online contact form on the XPO Logistics website to send a message to the company.

Physical Address:

XPO Logistics Inc.

5 Greenwich Office Park

Greenwich, CT 06831

Con-way Freight Archival Information

The following is archival information from Con-way Freight’s original website.

Con-way North America Locations

Whenever you need to move products and materials beyond the lower 48 states and the ten Canadian provinces, call Con-way Freight. Our one-invoice, single-source services deliver everything you need for convenient, reliable, on-time shipping to Hawaii, Alaska, Puerto Rico, Canada and Mexico.

Freight

The Con-way family of companies offers a wide range of services throughout North America. Whether you require less-than-truckload (LTL), truckload or logistics services, we have a solution to meet your needs.

The key to Con-way Freight’s performance edge? More than 425 operating locations—more than any other single less-than-truckload (LTL) carrier—all linked by a single technology platform that streamlines and automates everything from local shipment and line-haul scheduling to inter-regional freight movements. Additional performance support comes from an industry-leading e-business interface that lets you request pickups, track shipments, create electronic bills of lading, view proof of delivery information, receive invoices, access shipment management reports, receive shipment status updates and more—all from your desktop.

Truckload

Con-way Truckload has the capacity to satisfy all of our customers truckload and intermodal needs. With a history of over 50 years as a leader in the truckload industry, Con-way Truckload delivers superior service at competitive prices. With a fleet of over 2,600 tractors and more than 7,000 trailers, our clients can rely on truckload capacity where and when they need it. Con-way Truckload delivers performance consistent with the standards our customers have come to expect from Con-way.

Our Commitment

Competitive pricing
Nationwide capacity
Flexible solutions including dry van, intermodal and flat bed
Reliable time in transit

Logistics

Menlo Worldwide Logistics specializes in the integration of all functions across the supply chain, from sourcing of raw materials, through product manufacturing, to the distribution of finished goods.

Top-tier companies around the world look to Menlo Worldwide Logistics for innovative solutions that help plan business strategies, improve customer service, accelerate order-cycle times, and tighten control of the supply chain—all while reducing costs in transportation, inventory and order fulfillment.

In North America, Menlo Worldwide Logistics offers warehousing, transportation management, supply chain consulting and value-added services.

Con-way Multimodal

Con-way Multimodal has the capacity to satisfy all of our customers’ truckload and intermodal needs. Our company delivers superior truckload service at a competitive price. With a nationwide network of over 15,000 carriers, our customers can rely on truckload capacity where and when they need it, and deliver performance consistent with the standards our customers have come to expect from over 23 years of service from Con-way.

Our Commitment

Con-way Multimodal has enabled over 3,500 customers to compete in today’s difficult market by delivering nationwide capacity.

Con-way Multimodal delivers value to our customers through a unique set of features that benefit their unique shipping needs.

You can rely on Con-way—just as other shippers have since our founding nearly a quarter century ago.

To learn more about truckload service, call us at 800-763-2222 in Ann Arbor, MI or 866-229-2900 in Portland OR or email us.

Con-way Freight Innovations

At Con-way Freight we’re driven by innovation. We’re always looking for ways to make shipping freight easier and more convenient for our customers. That’s THE POWER OF FORWARD THINKING.™

Some of our latest innovations include:

SafeStack™—We’ve upgraded our fleet with this advanced cargo loading system. Custom-designed anchors and straps protect and secure freight during transit.

Mobile Technology—Our enhanced smart phone app allows you to receive personalized freight quotes, place shipments, track freight and stay in control. Plus, our website automatically detects your mobile device and presents a simplified, mobile-friendly view.

MobileSCO Handheld Technology—This innovative technology allows our drivers to track and trace freight easily and respond faster to customer needs while improving operations planning and execution.

Safety Technology—The integration of Drive Safe Systems (DSS) into our state-of-the-art Cascadia fleet is evidence of our uncompromising commitment to safety.

Sustainability—Our brand colors are blue and white, but we are committed to “green”.

Con-way Tracking

Con-way Freight speeds your shipments to market across our single network. With more direct points served than any other carrier, we are able to provide accurate and timely shipment status and tracking. You can track your less-than-truckload (LTL) shipments using a variety of Con-way Freight tools.

  • We offer Enhanced Multi-PRO Tracking for registered users, allowing you to track by PRO, your PO number, bill of lading or a custom reference number of your choice. Nonregistered users can track up to 12 PRO numbers at once using Multi-PRO Tracking.
  • What’s more, our ability to track by e-mail means that LTL shippers who are registered users of the Web site can receive notifications of pickups and delivery status electronically and proactively.
  • You can also use our XML and HTTP tracking tools to seamlessly integrate our tracking engine with your Web site, intranet or other applications to minimize the demands on your customer service team by placing the information directly at the fingertips of those who need to know.

Con-way Freight Tools

As a valuable resource for your less-than-truckload (LTL) shipping, we offer a wide variety of tools, all of which are designed to improve your shipping experience with Con-way Freight and make sure you have the information you need to get to market quickly, efficiently and reliably with the industry leader, Con-way Freight.
Tracking

Enhanced Multi-PRO Tracking (registered users only)
Allows you to track by PRO, your PO number, bill of lading or a custom reference number of your choosing. Our integrated, one-stop tracking handles them all with ease, speed and reliability. You don’t even need to specify what kind of number you’re entering—we’ve trained the systems to know. Just select Track from the menu, put in your tracking number, and you’re ready to go.

Multi-PRO Tracking (nonregistered users)
Enables you to track up to 12 PRO numbers at once. To enjoy the many advantages and time-saving benefits of our enhanced tracking mode, simply register.

Track via email
Our new Dynamic Shipment Management system can automatically and proactively notify you of potentially delayed shipments—a great help for logistics managers. When signing up for shipment tracking, just select Delay as one of the events for which you wish to receive information.

If you need to know if a shipment has been picked up, delivered or delayed, our Shipment Status Notify option is your answer. This tool allows you to receive e-mail notifications about specific shipment events for any number of PROs. These events are grouped into categories: Delays, Pickup/Delivery, Movements and All. You can change the group you’ve selected on the fly, or stop notifications all together.

Pickup Request
Now you can schedule a pickup from the convenience of your desktop—anytime, day or night. If you’re a registered user, your information is already prepopulated, so you don’t need to re-enter data at the start of each session. You’ll receive an e-mail from the applicable service center in 30 minutes or less, confirming your pickup.

Bill of Lading (BOL)
Con-way’s online bill of lading is faster and easier to use, making online LTL freight shipping and logistics management a reality.

The new and quicker Short Form is a one-page data entry form where you need only enter shipper, consignee, commodity and reference number info (and pickup, if requested).
The Print Center makes it much easier for you to choose what you want to print and when. It handles BOLs, as well as shipping labels and previously submitted BOLs.
You can use templates to reduce the amount of time spent entering repetitive information.
The Commodity Description line has a drop-down menu that you can prepopulate with your most commonly used commodities.

Transit Time Maps
Our industry-leading time in transit is delivered to your fingertips with on-demand and easy-to-use interactive maps, allowing you to quickly view and download a PDF of the transit times for a given area.

Transit Time Calculator
When you need to know how Con-way will reliably meet your transit time needs, we are so confident that we have the leading time in transit in the LTL sector that we even give you the average time in transit for our LTL competitors. So, you can rest easy, knowing that Con-way Freight will have you to market sooner than almost everyone else.

Service Center Locator
With more than 450 operating locations, we give you the ability to locate your nearest service center, as well as its transit times, address, telephone numbers, contact information for service center personnel, and even get directions, to ensure your needs are met. And with as many operating locations as Con-way Freight, we can probably be there earlier for delivery and later for pickup than anyone else in the LTL industry.
Reports/Manifests

We offer fully featured, dynamically generated manifests and management reports. There are two primary types:

Shipment Summary/Detail Reports: historical shipment activity. These summary reports include detailed reporting that lets you drill down to trace a specific shipment, then view the documents associated with that shipment. These dynamically generated reports include historical and year-to-date data in an easy-to-read format. Detailed reports provide a more comprehensive view of information shown in a summary report, right down to the PRO level. From here, you can trace a specific shipment, then view the associated proof of delivery (bill of lading or delivery receipt).

All shipment summary detailed reports offer you the opportunity to download the data as a spreadsheet file, giving you the flexibility of controlling your own shipment information. In addition, these reports offer the convenience of a handy Format to Print option.

Manifest Reports: recent shipment activity. You can schedule manifest reports that will be sent to you via e-mail or fax. You pick the information you want, to be delivered on a schedule you select. This one-time sign-up is ideal for automatically receiving manifest reports on a regular basis. Or you can view an individual manifest report online immediately. This is ideal for viewing a single, specific manifest.

Proof of Delivery
When you need proof that a shipment has been delivered, click here to view, email or fax signed proofs of delivery and bills of lading. Need to know who signed for shipment, or view a bill of lading? Our industry-leading image retrieval system is fast, reliable and easy to use, and it’s one more way Con-way makes online freight shipping viable and effective. And if you need to send it to someone else quickly, you can easily fax or email the image anywhere in the world. You can view a larger image, or create a handy printer-friendly version with just one click.

Shipment Density Calculator
This tool calculates the density for your shipment. For correct results, be sure to accurately measure the length, width and height of the shipment, including packaging and pallet dimensions. 
Invoicing

Electronic Invoice Presentment (EIP)
Receive your invoices online. Quick, easy and accurate, EIP allows you to receive accurate billing information via email. You can also sign up to receive e-mail notification when invoices are sent, whether they are electronic or paper.

Freight Bill Copy (Working Invoice)
If you need a copy of the freight charges, showing all information (Note: This is not a final invoice), click the link above.

Account Information
To view your Con-way invoicing information/instructions and request changes, if necessary, use this link to ensure timely and accurate invoicing.

Accounts Payable
View your up-to-date accounts payable information online. We have also included a sophisticated data filter, allowing you to sort by aging invoices, PRO numbers, days past due and more. (Note: Access to the Accounts Payable tool is restricted and requires a security administrator be set up for your company—more information.)

Claims and On-Time Refunds
Damage claims filing/tracking, as well as on-time refunds.

Con-way Claims and Refunds

Thank you for choosing Con-way Freight. We strive to be the best LTL carrier, delivering your freight damage-free, on-time and fast. Please accept our apology for the loss or damage of a shipment. Our dedicated claims team is ready to process your claim now.
Filing a claim for the On-Time Guarantee Refund:

• This program covers all points served direct by Con-way Freight in the continental United States and Canada. Please review tariff CNWY-199, item 24 for complete terms and conditions of Standard Delivery Service Guarantee.
• File a claim by completing the On-Time Guaranteed refund form 
• Claims must be filed no later than 7 calendar days after the actual date of delivery
3 easy steps to file a cargo claim for loss or damage:

Complete a cargo claim form online, via mail or fax:
    Submit the form online
        Cargo claim form for web registered users
        Cargo claim form for all others 
    Send via mail or fax
        Cargo Claim form - downloadable 
Gather documents to support your claim:
    Required documents
        Vendor invoice for the product or the repair of the product, supporting the amount on the claim
    Optional and suggested documents
        Inspection Report 
        Photos of the shipment and packaging at the time of delivery
        Any additional information which supports the claim
Send supporting documents to Con-way Freight using one of the following methods:
    Email to: claims.cdc@con-way.com 
    Fax to (888) 846-4694
    Mail to: Con-way Freight
    PO Box 982022
    North Richland Hills, TX 76182 

Helpful tips:
➢ Please write the PRO # on each supporting document for reference
➢ Please send all forms using email, mail or fax
➢ Once your claim has been filed, you will receive an acknowledgement receipt

The Con-way Freight claims team takes pride in quick and efficient resolution of all cargo claims. Once your claim is in process, you will be able to track your claim online.